We strongly suggest pre-booking your full set and any fill-in appointments online or after your service to ensure you are able to get an appointment at the time and date needed. This is in attempt to avoid any additional retention loss/grown out lashes.
If you are running late to an appointment, we ask that you call us in advance, otherwise we will assume you will not be arriving to your scheduled appointment and may release the appointment spot. If you are less than 15 minutes late we will try our best to make your lashes as full as possible in the time allotted. You will still be charged full price. If you are more than 15 minutes late we will try our best to accommodate you but reserve the right to reschedule your appointment if we are unable to. Please keep in mind we will always do our best to accommodate your session.
We understand that unforeseen events can happen and you may need to cancel an appointment. We ask that you give us 48 hours notice so we can adjust our schedule to accommodate other clients. In the event 48 hours notice is not given we will try our best to re-book the appointment time. If we are unable to fill the time slot, we reserve the right to charge a cancellation fee to the credit card on file totaling the deposit price.
We reserve the right to charge a no show fee to the credit card on file totaling the price of the service deposit to those who do not show up to an appointment. After 2 no shows you will not be able to book an appointment unless it is paid in full at time of booking. Absolutely no refunds.
Please, no children in the treatment area. Eyelash extensions require concentration and precision. Our lash specialists are using tweezers, adhesive and other items near the delicate eye area. We ask that there are no distractions in the room. Unfortunately, we are unable to watch children for you and will not be held responsible. We reserve the right to cancel/reschedule an appointment in the event children are present and unsupervised in which case our cancellation policy may take effect.
Clients must be at least 16 years or older to receive services. Minors under 18 must have a consent form signed by a parent or guardian.
We ask that all cell phones are tuned off or on silent in the treatment room. If you are receiving a lash session we ask that you do not open your eyes to check devices until after your session is complete being that our lash specialists are using tweezers, adhesive and other items near the delicate eye area and this takes time away from your service and may irritate eyes during and/or after your session.